What kind of products do you sell?

We sell an assortment of natural food, treats and toys for dogs and cats. We also sell supplements, grooming care items, apparel, and miscellaneous pet-related items (beds, poop bags, etc.) for dogs and cats.

Can I bring my pet into your store?

Absolutely! We love meeting all of our four-legged friends! However, for the safety of all animals in the store, please keep dogs on a leash at all times except when using the self-wash tubs (there are tethers on the tubs to keep your pal secure during bath time). In addition to meeting your pets during our regular hours, we also host numerous events throughout the year that are centered around our furry friends such as local veterinary clinics providing vaccinations. Check out our Calendar page to see what we have planned!

What food should I feed my Pet?

Pet Central Station carries many varieties of quality foods. The best food for your pet depends on their specific health needs. Our team members are educated in understanding the nutritional value of each of the pet foods we carry so that they can assist our customers in their pet food selection. To get the best food for your pet, let a team member know their: Age Health concerns Previous food brand Special dietary needs or sensitivities The price point you are looking to stay within From that, we can assist you in selecting a food and make more specific suggestions about feeding guidelines. Also, all of our foods come with a 45-day return policy. Should the first can/dry combination not work for your pet, you can return the unused portions (50% or more remaining) in the original packaging for a full refund. Finally, we stress the importance of seeking a vet’s care/suggestions for any pet that has potential medical issues before making any changes to your pet’s diet.

Can I return an unused and unopened item?

Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied. To be eligible for a return, your item must be unused and in the same condition that you received it (in its original packaging).

Why can't I check out if the order value is less than the minimum amount?

We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint. Thank you for your understanding!

Has my order been placed?

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent. Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel. If you are unsure that your order has been placed, there are different ways to check this: – When the order was placed, you should have arrived on a page titled “Your order”. – An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam. – You can see your order on your account. By clicking here you will be redirected to “My Page”.

I cannot order or find a product - What does this mean?

To keep our fast deliveries, you can only purchase products that are in stock. We will let you know ASAP if we are unable to process your order (large volumes or longer delivery time than usual).

Can I cancel my order?

If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.

Can I add a product to an order?

It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards. Contact our customer service and we will confirm when or if the change has been made.

Can I order by phone or email?

In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.

Can I change my shipping address?

If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.

What happens if my order is delayed?

We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help. You can also click here to track your package.

When will my order be sent?

We strive to ship all orders from our warehouse within one business day. Please see our checkout page for shipping options and delivery times to your country.

To track your order , please add your order number and the email address used when placing your order. Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

What if I have not received my order?

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.

What different forms of payment do you have?

Online bank links We support different online banks to pay via bank link. This is the easy way to pay for your order. Visa, MasterCard We also approve Visa or MasterCard and accept payments via your card.

Your invoice is always emailed to the email address you provided at checkout. The invoice will be emailed to you once we have sent your order from our warehouse.

I am having an issue with paying at checkout.

If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases. If you have further problems, please contact our customer service.

KKK - Mäuh!

Tellimuse vormistamine

Milliseid tooteid Mäuh! müüb?

Me pakume hoolikalt kokku pandud toidu ja aksessuaaride valikut, mille märksõnaks on kvaliteet.

Kas Mäuh!-i poodi võib tulla ka oma lemmikuga?

Avame Mäuhi alles varsti... Kui pood on avatud, siis on vastus: Muidugi! Meile on väga tähtis, et sinu lemmik saaks veeta aega koos sinuga ja sina temaga. Võta oma suur või väike karvapall kaasa ning tulge koos uut mänguasja või toitu välja valima.

Lisaks sellele korraldame peagi üritusi nii meie klientidele kui ka nende lemmikutele. Jälgi meie kalendrit sotsiaalmeedias, et üritustega kursis olla!

Millist toitu peaksin oma lemmikule andma?

Mäuh!-I tootevalik on pandud kokku ainult kvaliteetseid tooraineid kasutavate toidutootjate toitudest. Meie valikus on nii külkuivatataud krõbinad, kui ka toortoit, lisaks sellele pakume ka maitsvaid konserve ja naturaalseid snäkke.

Toitu valides on tähtis sigmas pidada järgmist:

Vanus
Tervisemured
Eelnevaid lemmikuid toite
Eridieeti või toidutalumatusi
Hinda

Lisaks pea ka nõu oma veterinaariga, kelle on sinu sõbra tervisest kõige parem ülevaade.

Soovitame kindlasti nõu pidada ka oma ala spetsialistidega, kui su lemmikul on
terviseprobleemid või muud mured, enne kui muudad oma lemmiku toitumiskava.

Kas ma saan tagastada avamata toote?

Kui su lemmikule ei meeldinud toode või ta ei ole sellega rahul, võtame kinniseid pakendeid vastu 30p peale tellimuse esitamist. Soovime, et nii Sina kui ka Sinu lemmik oleks tootega 100% rahul!

Toote tagastamiseks, peab see olema kasutamata, avamata ning samaväärne kättesaadud kaubaga
Mäuh-i veebilehelt tellides (originaalses pakendis).

Shipping & delivery

Miks on veebilehel minimaalne ostukorv määratud?

Usume, et jätkusuutlikkuse seisukohast on oluline, et klient teeks paari väikse tellimuse asemel oma ostud ühtsena, et vähendada meie keskkonnajalajälge saates välja ühe tellimuse.
Thank you for your understanding!

Kas mu tellimus läks läbi?

Saadame Sulle alati kinnitusmeili kui tellimus on läbi läinud, sellele aadressile mille tellimuse sisestamisel lisasid. Kinnitusmeiliga võib aega minna kuni 1h, et see kohale jõuaks.
Kui su tellimus on pakendatud ja meie poolt välja saadetud, saad samuti meili tellimuse jälgimise infoga.

Kui sa oled ebakindel, kas tellimus sai kinnitatud, järgi neid samme:

- Kui tellimus on esitatud, avaneb kohe leht pealkirjaga ''Sinu tellimus''.
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- Saad tellimust kontrollida ka minnes oma konto profiilile, ning valides ''Minu tellimused'' alamlehe. Vajuta siia ja suuname su sinu Mäuh! kontole.

Ma ei saa tellimust esitada - mida see tähendab?

Soovime tellimused Sinuni tarnida nii kiirelt kui võimalik, seetõttu on võimalik tellida vaid laos olevaid tooteid. Kui Sinu tellimuse tarnimine võtab suurte koguste tõttu kauem aega, anname Sulle sellest kindlasti teada nii pea kui võimalik.

Kuidas tellimust tühistada?

Kui soovid tellimust tühistada, kirjuta meile mauh@mauh.ee nii pea kui võimalik.

Tellimused kinnitatakse ja saadetakse välja nii kiiresti kui võimalik - tahame, et Sinu tellitud kaup jõuaks Sinuni kiirelt ja kvaliteetselt. Seetõttu me ei saa garanteerida, et saame Sinu tellimuse tühistada, kui see on laost välja läinud.

Kas ma saan tellimusele tooteid lisada?

Kui tellimus on tehtud, ei ole võimalik seda enam muuta või sinna tooteid lisada. Küll aga saad teha uue tellimuse ning saame tarnimiskulud hiljem tagastada, kui võtad meiega ühendust.
Kirjuta meile mauh@mauh.ee nii pea kui oled teise tellimuse ära teinud!

Kas ma saan tellimust esitada telefoni või meili teel?

Soovime kaitsta kliendiandmeid ning seetõttu ei ole võimalik tellimuse eest tasuda või seda kinnitada läbi telefoni või emaili. Aktsepteerime tellimusi mis on tehtud vaid läbi veebilehe.

Maksemeetodid

Kas ma saan oma tarneaadressi muuta?

Kui soovid oma tarneaadressi muuta, võta ühendust meiega emaili teel mauh@mauh.ee nii pea kui võimalik. Kui tellimus ei ole meie laost veel välja läinud, saame aadressi ära muuta või suhelda tarnijaga, et Sinu tellimus jõuaks kindlasti õigesse kohta!

Mis juhtub, kui mu tellimus hilineb?

Töötame parimate tarnijatega, et Sinu kaup võimalikult ruttu käitte toimetada. Kui märkad, et tellimus võtab tavapärasest kauem aega, kirjuta meile mauh@mauh.ee siia to track your package.

Kunas mu tellimus väljastatakse?

Anname endast parima, et pakkida kõik tellimused 1 tööpäeva jooksul. Tarneaegu näed vastava tarnija kohta meie veebilehelt.

Kus on mu pakk?

Kliki Jälgi oma tellimust, lisa oma tellimuse number ning email mida kasutasid tellimuse tegemiseks.

Kui Sinu tellimus on meie laost välja saadetud, saadame Sulle ka kinnitusmeili koos tellimuse jälgimise infoga. Seejärel saad meie tellimuse jälgimise lehelt oma paki staatust jälgida.

Ma ei ole oma tellimust kätte saanud, mida teha?

Kui Sa ei ole oma tellimust lubatud ajal kätte saanud, võta kindlasti ühendust meiega kirjutades mauh@mauh.ee nii kiirelt kui võimalik, et saaksime Sinu mure lahendada. Pea meeles, et kadunud pakist tuleb 30 päeva jooksul märku anda, hetkest mil tellimuse tegid.

Return & refunds

Milliseid maksemeetodeid teie veebileht aktsepteerib?

Pangalingid

Toetame erinevaid internetipankade lahendusi, et klient saaks oma tellimuse eest tasuda pangalingiga.

Visa, MasterCard

Toetame ka Visa ja MasterCard pangakaarte, et kaardi vahendusel tellimuse eest tasuda.

Kus on tellimuse arve?

Iga esitatud tellimusega saadame sisestatud meilile ka arve. Arve jõuab sinuni kohe kui oleme selle oma laost välja saatnud.

Mul on probleem tellimuse eest maksmisega.

Kui sul tekib probleeme makselinkide või kaardiga tasumisel, võib juhtuda, et me ei toeta antud makselahendust. Kirjuta meie kliendtoele, et saaksime sind aidata.

Kontrolli ka oma kaardi kehtivust ning seda, et makselink ei oleks aegunud.

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Kliendile

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Pood

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